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Social commerce platform

SellDesk

One dashboard for small brands that sell on WhatsApp, Instagram and other channels: every order in one place, with reminders and review requests sent in a single click.

Status
In development
Type
Product
Year
2026
Role
Founder & developer
IllustrationIllustrative graphic for SellDesk; not a product screenshot.

01Overview

A small clothing brand might take orders on WhatsApp, Instagram and other platforms at once, and keeping track of them means jumping between apps. SellDesk connects those channels into one place and follows the path Customer conversation → AI understanding → Order → CRM → Follow-up → Payment → Delivery → Analytics.

02Goal

Give small brand owners one dashboard to manage every order, wherever it came from — and let them send a reminder or ask a customer for a review in just one click.

03Approach

  • Built in vertical slices: auth and multi-tenant business management, catalog, CRM and orders, conversation infrastructure with a WhatsApp webhook, AI intent classification and order extraction, follow-ups, analytics, payments, shipping, returns and team roles.
  • Strict tenant isolation: every model and API request is scoped by business ID.
  • Orders move through an explicit lifecycle — New → Confirmed → Processing → Packed → Shipped → Delivered.
  • Audit logging on financial, order and inventory state changes.

04Outcome

SellDesk is in active development.

05Stack

  • TypeScript
  • NestJS
  • Prisma
  • PostgreSQL
  • Playwright

Contact

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